COVID-19 PANDEMIC: INFO FOR VEGBOX CUSTOMERS

Last updated: 15/10/20

As long as we can keep growing veg, we plan to carry on delivering your veg to you! We do need to make some adjustments to our service though – please check back to this page for updated information during the pandemic. Please be patient if we do not answer your calls or emails immediately – we are juggling home working, staff absences and many new operational challenges as we try to increase capacity and deliver to as many households as possible whilst keeping staff, volunteers and customers safe. 

Thank you for your support and cooperation at this time!

Look after each other and stay healthy, 

from the Sutton Community Farm team

———————————————–

Order deadline 

We are very happy to announce the deadline for placing orders is moved back to Midnight on Sunday. Please amend your orders, delivery instructions and dislikes by midnight on Sunday for deliveries the following Thursday or Friday. If you have any questions please do get in touch.

Local Deliveries

In order to increase our capacity over the last few months, we have started delivering some orders in the local area on Wednesday (1pm – 8pm) instead of Thursday. Due to the limitations of our website and routing system, we cannot commit to delivering to you on the same day each week; it will vary between Wednesday and Thursday depending on the number and location of orders each week. If you live in the local area, please assume that your deliveries will be made on Thursday. We will email you on Monday or Tuesday if we are moving your delivery to Wednesday.

New customers 

We now have capacity to welcome new customers! If you would like to order, please create an account on our VegBox site. If you have any questions at all, please email vegbox@suttoncommunityfarm.org.uk and or call us 07722 156097 and we will be happy to help. You can also read our frequently asked questions here.

“Contactless” delivery

Our home delivery service is operating as usual and it’s a safe and practical way to access our products. To reduce contact to a minimum, our drivers will now leave your bags outside your door or in your designated safe place (without any direct contact with you). Please observe the social distancing guidelines and do not attempt to take your order from drivers or hand bags back to them. 

Returning your bags

With the increase in orders, we are still relying on customers to return their jute bags! Currently there is no evidence to support transmission of COVID-19 associated with food or packaging. There is some evidence that the virus can survive for up to 12 hours on fabric, although it is unlikely to be at an infectious level.

We can be confident the bags being delivered to you will not be contaminated due to the steps that we are taking outlined below. Please take these steps to ensure the bags you return are also safe for our drivers to handle. 

  • Please leave your bags out for collection at least overnight before your delivery day
  • If you or anyone in your household becomes ill with COVID-19 symptoms, please do not return bags until your isolation period has passed

Packing and hygiene

We’ve made lots of changes at the farm to keep our staff, volunteers and customers safe, such as:

  • We’ve introduced a new online volunteer rota system, so that the number of volunteers on site is limited to just how many we need to grow our veg and pack your orders
  • We rearranged our packing space and added extra tables to allow for social distancing
  • We created an outdoor tea station and break area so staff and volunteers don’t need to go inside for refreshments
  • We now have additional regular cleaning regimes for areas such as door handles and other high-touch surfaces
  • We have made it mandatory for all staff and volunteers to wash their hands when they first arrive to the farm, and before and after eating and drinking
  • We are providing disposable gloves for our VegBox packers, and clean gardening gloves for our field volunteers
  • Our drivers are practicing ‘contactless deliveries’ – leaving your orders in your ‘safe place’ or doorsteps rather than handing them over to you
  • Staff and volunteers are regularly reminded to not come to the farm if they or any member of their household are displaying symptoms of Covid19, including anosmia. 

All these decisions were made based on the current guidelines from NHS England and the World Health Organisation. We will of course be reviewing updated guidance and will keep making improvements as the situation evolves.

We would like to remind customers to follow good hygiene practices too – please remember to wash your hands after unpacking your veg at home, as well as washing all fruit and veg before eating as usual.

Pick-up points 

The vast majority of our pick up points are closed at the moment. We are operating a contactless delivery service (see above) so are hopeful that customers will be able to receive home deliveries, even if self isolating. If not, please consider asking neighbours or friends to assist you with this. If you do not have a feasible delivery option, please get in touch and we will see what we can do. 

We do have some pick up points which are still open and available for orders, mostly those which are food shops or boxes at customer’s houses.

These pick up points are still open, please see Where We Deliver for more details:

SUTTON COMMUNITY FARM

BANSTEAD: The Natural Way 

EARLSFIELD: Well Kneaded Pizzeria 

GREENWICH: Charlton Lane 

HACKBRIDGE: BedZED VegBench

KINGSTON: Food For Thought

SYDENHAM: 3A Lawrie Park Ave

STOCKWELL: Oasis Nature Garden

WALLINGTON: Noahs Health Food Store

WALLINGTON: Sticky Mitts Kitchen